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On January 1, 2010, the Accessibility Standards for Customer Service regulation, under the Accessibility for Ontarians with Disabilities Act (AODA), came into effect. The regulation’s standard requires public sector organizations, such as the Health Services and Health Professions Appeal and Review Boards and the Health Boards Secretariat (the Health Boards), to provide accessible customer service to persons with disabilities.
In order to implement the Customer Service Standard, the Health Boards have developed policies, practices and procedures to ensure that there are no barriers to accessing services. All of these documents are publicly available.
Follow these links to review our Customer Service Accessibility Policy and Multi-Year Accessibility Plan.
These links access our Boards’ Accessibility Member Practices & Procedures and Staff Practices & Procedures.
Will I be able to Access the Boards’ Services?
If you require accommodation to access the Health Boards’ services or would like more information, please contact the Health Board Secretariat at 416-327-8512 or at firstname.lastname@example.org.
How do Board members and staff know how to provide Accessible Services?
The Health Boards’ members and staff have been trained in the fundamental aspects of accommodation in customer service according to the recent government standards. Each one should be able to take the appropriate steps to accommodate people’s requirements for accessing Board services.
The Boards’ training plans can be seen here - Board Member Training Plan and Staff Training Plan.
How can I give feedback to the Health Boards about their Accessibility Services?
The Health Boards’ invites you to provide feedback about your interactions or any issues you might have experienced with the Boards’ Accessibility Services.
When providing us with your comments, please use this Accessibility Customer Feedback Form.
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